FAQs
What currency are your prices in?
They are in UDS
What materials are used for Niclor.net backpacks?
Our luxury backpacks are crafted from high-quality, durable, eco-friendly materials designed to offer both style and everyday functionality.
How should I care for and clean my backpack?
To keep your bag looking its best, gently wipe it down with a soft, damp cloth and mild soap as needed. Avoid harsh chemicals, solvents, or machine washing.
When will my order ship?
Orders are processed within 3–5 business days before shipping.
Tracking information is updated 1–2 days after your order ships. If you haven’t received a tracking number after 2 business days, please email info@niclor.shop. We offer free standard shipping on all orders over $100.
Can I return my order? What if it arrives damaged or defective?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
What should I do if I entered the wrong shipping address?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@niclor.shop. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Processing takes 3–5 business days before your order ships. For help with delivery timing, contact info@niclor.shop.
Still have a question?
We’re happy to help! Email info@niclor.shop with your question. If you’re contacting us about an order, include your order number and a clear description of the issue so we can assist you more quickly. By website, by email or by phone.